Privacy Policy

Welcome to livery.lu!

On this page, you can find our privacy policy outlining how we deal with your data and cookies when using the Livery Sàrl-S Website, located at  https://www.livery.lu.

What types of information does Livery collect?

Livery collects and stores any information you enter on our website or provide to us in any other way. We collect the following personally identifiable data from you: Name, first name, age, address, postal code, e-mail, phone number, and payment details as well as your banking information, feedback, reviews, personal profile, recommendations, signature, or picture from proof of delivery, Livery plus subscriptions as well as points collected, and your purchase history. In addition, we collect the IP (internet protocol) address you use to connect your device to the internet. Livery also uses software tools to measure and collect session information, page response times, lengths of visit on a certain page, page interactions, and methods used to browse the site. 

How does Livery collect information?

We collect any information you, as the user, enter on our website, be it to sign up for an account or to order a product from the Livery shop. Your personal and order information is needed for us to prepare your products, your personal information is collected from us in order to know where to deliver the products you have ordered too.

Why does Livery collect data?

Livery collects non-personal and personal information for the following reasons:

  1. To provide and operate our service.

  2. To provide user support and assistance.

  3. To contact our Visitors and Users with general or personalized services, as well as promotional messages.

  4. To create statistical data as well as information used by us or our business partners to provide and improve our services.

  5. To comply with applicable laws and regulations.

How do we store, use, share and disclose your personal information?

The Livery website and shop are hosted on a third party platform that receives all the above mentioned from you provided data and the data collected will or may be shared with other third parties to insure and ameliorate the functioning of our website and service. 

  1. Management of orders 

Title
Types of Data
Retention period
Applicable Laws
2. Order as a Guest
Personal data (Name, First Name, Address, E-mail, telephone number and age) Order details (article, price, client invoice, invoice number, amount ordered, proof of delivery with signature or picture) Connection details (IP Session - Status of connection, browser and order history of the user, locations) Payment options (Data related to card payment or PayPal account needed for the online payment)
Personal data: 10 years Order details: 10 years Connection details: only during the session Payment methods: Conditions of Stripe Payments Europe Ltd and PayPal
Art. 6 GDPR 1) a): User consent Art. 6 GDPR 1) b): Execution of the order contract
1. In case of an order via a registered account
Personal data (Name, First Name, Address, E-mail, telephone number and age) Password (encrypted) Order details (article, price, client invoice, invoice number, amount ordered, proof of delivery with signature or picture) Connection details (IP Session - Status of connection, browser and order history of the user, locations) Payment options (Data related to card payment or PayPal account needed for the online payment)
Personal data: 10 years Password: until the deletion of the account Order details: 10 years Connection details: only during the session Payment methods: Conditions of Stripe Payments Europe Ltd and PayPal
Art. 6 GDPR 1) a): User consent Art. 6 GDPR 1) b): Execution of the order contract
2. Sending of the newsletter to users

 The Livery emails are only sent to the Users that gave Livery their email address via the website and consented to the cookies, as well as to receive the newsletter. The Livery newsletter is automated via Ascend by Wix and can be unsubscribed by the recipient at any time. 

How does Livery protect the data provided?

All the data used by Livery will be used and stored only with the consent of the given data owner. The data will not be stored longer than the amounts mentioned above, and it will get deleted from our databases upon the user's request.

Right to be forgotten

Every User of the Livery website has the right to be forgotten, which means that the data stored by Livery Sarl-S of a certain user can be deleted from the servers. If you want us to “forget your data”, please send an email to contact@livery.lu

Changes to this policy

The Livery Team can update this Privacy Policy and its articles anytime it is needed and will inform the user and subscriber of the changes, while reading the changes done to this policy and not taking any action, the user automatically agrees to the updated privacy policy.

Acceptance of this Privacy Policy

By accepting this Privacy Policy, you agree to all of the above-mentioned usages of the data provided on the Livery.lu website. 

Cookies

The cookies collected by Livery Sarl-S are used to have more insight into our customers' online behaviors, which allows Livery to use this data to update our website, products, service, newsletter, and offers to match your preferences. The cookies collected are the following:
Location, browsing history, IP address, the device used, etc.