Privacy Policy

Welcome to livery.lu!

On this page, you can find our privacy policy outlining how we deal with your data and cookies when using the Livery Sàrl-S Website, located at  https://www.livery.lu.

Livery Sàrl-S, R.C.S. Luxembourg number B260884, with business permit number 10133559, is responsible for the processing of personal data. If you have any questions, you can contact us at: contact@livery.lu

What types of information does Livery collect?

Livery collects and stores any information you enter on our website or provide to us in any other way and collects and processes the following personal data:

  • Personal Data: Name, first name, age, address, postal code, email, phone number, payment details, and banking information.

  • Order-Related Data: Purchase history, Livery Plus subscriptions, points collected, feedback, reviews, recommendations, proof of delivery (signature or picture).

  • Technical and Behavioral Data: IP address, session data, device information, page response times, page visit durations, page interactions, and browsing methods.

  • Cookies & Tracking Data: Location, browsing history, IP address, and device used.

How does Livery collect information?

We collect any information you, as the user, enter on our website, be it to sign up for an account or to order a product from the Livery shop. Your personal and order information is needed for us to prepare your products, your personal information is collected from us in order to know where to deliver the products you have ordered too. 

When using the Livery website, we automatically collect data through cookies and third-party tracking tools that measure user behavior and site interaction.

Why does Livery collect data?

Livery collects non-personal and personal information for the following reasons:

  • To provide and operate our services (processing orders, preparing products, and arranging deliveries). (Legal Basis: Performance of a contract - Art. 6(1)(b) GDPR)

  • To provide customer support and improve our services (Legitimate interest - Art. 6(1)(f) GDPR)

  • For marketing and promotional purposes (only with explicit consent). (Consent - Art. 6(1)(a) GDPR)

  • To comply with legal obligations (e.g., tax regulations, age verification for alcohol sales). (Legal Obligation - Art. 6(1)(c) GDPR)

How do we store, use, share and disclose your personal information?

The Livery website and shop are hosted on a third party platform that receives all the above mentioned from you provided data and the data collected will or may be shared with other third parties to insure and ameliorate the functioning of our website and service. 

  1. Management of orders 

Title
Types of Data
Retention period
Applicable Laws

2. Order as a Guest
Personal data (Name, First Name, Address, E-mail, telephone number and age) Order details (article, price, client invoice, invoice number, amount ordered, proof of delivery with signature or picture) Connection details (IP Session - Status of connection, browser and order history of the user, locations) Payment options (Data related to card payment or PayPal account needed for the online payment)
Personal data: 10 years Order details: 10 years Connection details: only during the session Payment methods: Conditions of Stripe Payments Europe Ltd and PayPal
Art. 6 GDPR 1) a): User consent Art. 6 GDPR 1) b): Execution of the order contract
1. In case of an order via a registered account
Personal data (Name, First Name, Address, E-mail, telephone number and age) Password (encrypted) Order details (article, price, client invoice, invoice number, amount ordered, proof of delivery with signature or picture) Connection details (IP Session - Status of connection, browser and order history of the user, locations) Payment options (Data related to card payment or PayPal account needed for the online payment)
Personal data: 10 years Password: until the deletion of the account Order details: 10 years Connection details: only during the session Payment methods: Conditions of Stripe Payments Europe Ltd and PayPal
Art. 6 GDPR 1) a): User consent Art. 6 GDPR 1) b): Execution of the order contract

Newsletter Subscription Name, prefered language, e-mail address (for those who opted in)
10 years
 Art. 6 GDPR (1)(a)


2. Sending of the newsletter to users

 The Livery emails are only sent to the Users that gave Livery their email address via the website and consented to the cookies, as well as to receive the newsletter. The Livery newsletter is automated via Shopify and can be unsubscribed by the recipient at any time. 

Data Sharing & Third-Party Transfers

  • We share necessary personal data with third-party payment processors (e.g., Stripe, PayPal, Sumup) to process transactions.

  • We use third-party logistics services (e.g., Shipday, Tookan) to coordinate deliveries.

  • We employ third-party tracking software to analyze website interactions.

  • We use third-party applications for inventory management, checkout optimization, and website performance, which are integrated via Shopify.

  • International Data Transfers: Some of our third-party service providers operate outside the European Economic Area (EEA). In such cases, we ensure that adequate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.

  • International Data Transfers: The majority of our third-party service providers operate outside the European Economic Area (EEA). In such cases, we ensure that adequate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.

Your Rights Under GDPR

As a user, you have the following rights regarding your personal data:

  • Right to Access: Request access to your personal data and how it is processed.

  • Right to Rectification: Request corrections to inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your personal data under certain conditions.

  • Right to Data Portability: Receive a copy of your data in a commonly used format.

  • Right to Object: Object to processing based on legitimate interests or direct marketing.

  • Right to Restrict Processing: Request limitation of processing in certain circumstances.
    To exercise any of these rights, please contact us at contact@livery.lu.

Data Security Measures

We implement strict security measures to protect personal data, including:

  • Encryption: Protecting payment and sensitive data.

  • Access Controls: Restricting data access to authorized personnel only.

  • Secure Hosting: Our website is hosted on Shopify.

How does Livery protect the data provided?

All the data used by Livery will be used and stored only with the consent of the given data owner. The data will not be stored longer than the amounts mentioned above, and it will get deleted from our databases upon the user's request.

Right to be forgotten

Users can request data deletion by emailing contact@livery.lu. However, some data may be retained for legal or contractual obligations.

Changes to this policy

Livery Sàrl-S may update this Privacy Policy at any time. We will notify users of significant changes via email or website notice. Continued use of our services constitutes acceptance of the updated policy.

Cookies

We use cookies to:

  • Enhance your browsing experience.

  • Understand user interactions and improve our services.

  • Deliver personalized advertisements (only with consent).

Types of Cookies We Use

  • Essential Cookies: Required for website functionality.

  • Performance Cookies: Collect anonymized analytics data.

  • Marketing Cookies: Used for targeted advertising (only enabled with consent).

Managing Cookie Preferences

Upon your first visit, you will be prompted to accept or customize your cookie preferences. You can change your preferences at any time via the cookie settings section on our website.


Acceptance of this Privacy Policy

By accepting this Privacy Policy, you agree to all of the above-mentioned usages of the data provided on the Livery.lu website.